Privacy Notice

Privacy Policy

1. Introduction

Peter Goss Butchers Ltd is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from our website: petergossbutchers.co.uk.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

  • Business name: Peter Goss Butchers Ltd
  • Trading address: 54 Bucknell Rd, Bicester OX26 2DW
  • Email: orders@petergossbutchers.co.uk
  • Telephone: 01869 243109

For data protection purposes, we are the data controller of your personal data.

3. What Personal Data We Collect

We may collect and process the following information:

3.1 Information You Provide to Us

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order details (food items purchased, delivery instructions, preferences)
  • Account login details (if you create an account)

3.2 Payment Information

  • Payments are processed securely by third-party payment providers
  • We do not store your full card details

3.3 Website & Technical Data

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Cookies and similar technologies

4. How We Use Your Personal Data

We use your data to:

  • Process and fulfil food orders
  • Arrange delivery or collection
  • Communicate with you about your order
  • Manage your account
  • Handle refunds or complaints
  • Improve our website and services
  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to process your food orders and deliveries
  • Legal obligation – for accounting, tax, and food safety compliance
  • Legitimate interests – to improve our services and prevent fraud
  • Consent – for marketing communications (where applicable)

6. Marketing Communications

We may send you marketing emails only if:

  • You have opted in, or
  • You are an existing customer and we are promoting similar products (soft opt-in)

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails, or
  • Contacting us directly

7. Cookies

Our website uses cookies to:

  • Enable essential website functionality
  • Remember your preferences
  • Analyse website performance

You can manage or disable cookies via your browser settings.
For more information, please see our Cookie Policy.

8. Sharing Your Data

We may share your personal data with trusted third parties, including:

  • Payment processors
  • Delivery partners or couriers
  • Website hosting and IT service providers
  • Accountants or legal advisers (where required by law)

All third parties are required to handle your data securely and lawfully.

9. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access
  • Loss or misuse
  • Alteration or disclosure

Your data is stored securely and only retained for as long as necessary.

10. Data Retention

We retain personal data:

  • Order and transaction data: as required for tax and accounting purposes
  • Marketing data: until you withdraw consent
  • Website analytics: in line with our cookie settings

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact us at orders@petergossbutchers.co.uk.

12. Complaints

If you believe we have mishandled your personal data, you have the right to complain to:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

We encourage you to contact us first so we can resolve your concern.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Peter Goss Butchers

Email: orders@petergossbutchers.co.uk
Phone: 01869 243109